Do you have an important document or file that will not open? Are you considering if a repair technician can help you repair and open the document? Today we will explore the solutions that remote computer support can offer you and how a simple phone call can help you access your important data. Read on to discover the most common file corruptions and what a remote technician can do to resolve this issue for you.
Top 3 Most Common File Opening Problems:
1) Microsoft Office Versions – A common problem that remote repair assistance deals with on a daily basis is users trying to open different versions of Microsoft Office files. Since Office 2007 was introduced, a new file extension was created to benefit from the improved software. Documents saved in Office 2007 onwards are saved with an additional letter ‘x’ file extension, for example “.docx” instead of “.doc” or “.pptx” instead of “.ppt”. While Office 2007 programs can open older versions, this is not vice-versa which means older versions of Microsoft Office prior to 2007 cannot open the newer format. To get around this issue, a remote engineer will need to install a software compatibility plugin issued by Microsoft. This will allow you to open newer versions of Office files in a compatibility mode using your older software.
2) File Format Data Compressed Files – Occasionally you may be sent a data compressed file attachment via email for example a “.Zip” file. Data compressed files are like magic folders than shrink the size of the files that are contained in them. Unfortunately you cannot open a data compressed file such as a .Zip file if you don’t have the relevant extraction software installed. There are different types of compression software tools that a repair guy can use to open your compressed files for you in just a few minutes.
3) Uninstalled Software – If you have a new PC or recently re-installed Windows you may not have downloaded all of the necessary Software plugins to open your need files. For example, you may have a number of “.PDF” files but don’t have the Adobe compatible reader software to open it. A remote repair engineer can re-install any popular software readers for you such as Adobe Reader so that you can open your documents and attachments instantly.
We hope that this guide has helped you to understand the solutions that computer repair assistance can offer you. The next time you’re experiencing difficulties opening an important file or document then you can call your remote support helpline who can use their experience and tools to open the file for you.
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